Become a Supplier: General Merchandise


1. Quality Assurance

All legal and statutory requirements must be adhered to for the applicable country where your products will be sold in, i.e. South Africa, Angola, Botswana, Ghana, Kenya, Lesotho, Madagascar, Malawi, Mozambique, Namibia, Nigeria, the Kingdom of Eswatini (Swaziland), Uganda, Zambia, and the Democratic Republic of the Congo.

Shoprite believes in proudly supporting manufacturers of general merchandise local to the countries we trade in.

The acceptance of products will be subject to a range of product-specific safety tests, especially for sensitive products. Where applicable, local Bureau of Standards certificate could be required.  The relevant buyer will be able to provide you with more information depending on the product being supplied.

Such suppliers need the following:

  1. A registered business with the necessary licenses and permits.
  2. An approved establishment certificate for your facility if your products will be exported.
  3. ℮-mark:  If you are registered according to the European Union Directive 76/211/EEC (amended by 2007/45/EC) you need to provide us with proof of registration and your certificate for using the e-mark.
  4. Comply with any additional legal and industry related regulations.   
  5. All prospective suppliers need to adhere to relevant traffic act of the local country pertaining to hazardous goods.  
Imported general merchandise from a non-local manufacturer:  


The acceptance of products will be subject to the relevant regulators’ approval and global standards where required before any orders will be placed.  On shipment we strictly require proof of shipment Quality Checks (QCs). 
  1. Adhere to the local certification requirements specific to each country
  2. ℮-mark:  If you are registered according to the European Union Directive 76/211/EEC (amended by 2007/45/EC), please provide us with proof of registration and your certificate for using the e-mark.
  3. Adhere to import / direct shipment requirements.  
  4. Any other compliance, regulatory or quality requirements indicated for specific products.  

All prospective suppliers need to adhere to international conventions (SOLAS, MARPOL, National Traffic Acts, etc) pertaining to hazardous goods.  

2. Contact our buying team

If you meet all the above requirements, please contact us to set up an interview (personal or telephonic) with one of our experienced buyers:   

3. To enlist as a supplier, please note:

  1. All products and packaging must be properly bar-coded according to GS1 standards
  2. You must register on GS1 South Africa
  3. You must use the online Shoprite Supplier Portal to receive orders.
  4. The buyer will schedule your product packaging artwork approval appointment.  The relevant information will be reviewed by our buying department for regulatory compliance; all products have to meet the requirements of local standards authorities.

If your product / service is accepted by our buying department, you will receive the necessary application forms and list of statutory documentation to return to us.  

4. Trading Agreement

Suppliers will be required to sign our Supplier Trading Agreement, Standard Terms and Conditions of Supply and submit all supporting documents to the relevant buyer.  At this point, the supplier will require:   

  1. Legal entity registration certificate
  2. Cancelled cheque
  3. Copy of a tax invoice
  4. VAT certificate (if applicable)
  5. Receive a copy of the Trade Creditors Guideline
  6. Food safety confirmation

New suppliers will receive a copy of the Shoprite Trade Creditor Guidelines to ensure that they know how to transact with us and to use the Business to Business (B2B) Supplier Portal.

5. Supplier Confirmation

The relevant buyer will inform you if the application to become a supplier was successful.  If your application has been approved, you will receive a supplier number which you use to register on the Business to Business (B2B) Supplier Portal.  You will only be able to register on the portal once you have been allocated a supplier number.  

You are welcome to contact us should you require any further information or clarity.

6. Submission of B-BBEE status/certificate information

It is a requirement that all suppliers, approved to trade with the Shoprite Group, provide us with their B-BBEE status/certificate. Please note that this information must be provided even if you are currently not B-BBEE compliant.

We have adopted an online capturing system via our Business to Business (B2B) Supplier Portal that must be completed on an annual basis. Suppliers are required to complete a form and upload their B-BBEE certificate or affidavit*.

* For businesses that qualify as Exempted Micro Enterprises (EME’s) or Black Owned Qualifying Small Enterprises (QSE’s) in terms of the B-BBEE act, are not required to present a B-BBEE certificate. These businesses must complete an Affidavit, signed by a Commissioner of Oaths, and upload to the B2B/Supplier Portal it instead of the B-BBEE certificate.