Riaz Cotwal was announced the Divisional Manager of the Year at the Shoprite Group’s 2019 Super Service Awards.
With more than 147 000 employees across 15 African countries, the Group’s annual Super Service Awards honour those teams and employees who have delivered outstanding customer service.
Cotwal (44), Divisional Manager for Checkers KwaZulu-Natal, has been working for the Shoprite Group since 1995 where he began his journey as a Trainee Manager at Shoprite Ladysmith.
His tenacity saw Cotwall climb the corporate ladder, first to the position of Sales Manager and then to Branch Manager, a position he held for 7 years before being promoted to Regional Manager.
In March 2012 he took up the position of Trainee Deputy Divisional Manager and was promoted to Divisional Manager in July 2017.
Cotwal believes that hard work, and the support of a dedicated team, is the reason for his success.
- Riaz Cotwall
Cotwall’s colleagues describe him as a pillar of strength who always pushes them to be their best by nurturing a culture of learning through sharing of knowledge.