Customer Care

Our Philosophy

The guiding mission of the Shoprite Group of Companies is to be the consumers' preferred shopping destination, by retailing food and non-food products at the Group's lowest prices from conveniently located outlets in an environment that is conducive to a comfortable and enjoyable shopping experience.

Our in-store Consumer Centre

At store level, staff and management are trained to enforce the Group's Consumer Policies geared at ensuring a satisfying and convenient shopping experience. While embracing the International Code of Consumer Rights, the Group encourages and welcomes feed-back from its customers in order to live up to evolving consumer needs. To this end the Consumer Centre - located at the entrance or the Money Market counters of our stores - gives customers the opportunity to express their opinions, provide feedback on their shopping experience, and also tell us which products they would like to buy in our stores through the “Your Views” and “Your Wishes” cards.